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FAQ Lists

Product Enquiries
Order Enquiries
Payment Information
Delivery Information
Returns, Refunds & Exchanges
Do you offer repacking services?
How is repacking done?
Is my item “in stock”?
Am I getting fresh products?
I can’t find a product I am looking for. What can I do?
How long does it take to receive my order?
How soon does my order gets processed?
Do I get updates on my order?
Can I self-collect my order?
Can I cancel my order?
Can I amend my order?
What are the payment options?
What happens if I have not paid for my order?
Are there any hidden cost?
Does my order qualify for free delivery?
What are the delivery timings like?
How long does delivery take?
Will I be notified before delivery?
Can I request for my order to be left by the door?
I changed my mind after receiving my order. Can I return or exchange my order?
What happens if I received a defective item?